Customer Service Department
We are very pleased to announce the continued expansion of our Client Relationship Management centre based at our Head Office in Dubai. Our vision is to provide a dedicated point of contact for our clients throughout the world and over the past few months we have made great progress in further establishing our service centre.
We are also happy to announce the arrival of Debby Sinclair, CRM Manager, who was recently appointed to develop IFA Hotels & Resorts’ Client Relationship Management Services. Debby has over twenty years’ experience in the service industry, working for highly reputable corporate and private enterprises in the UK and overseas. Debby brings a wealth of services experience to the team and she is committed to developing and delivering exceptional customer care standards via her well trained and knowledgeable team.
In addition to our selective recruitment process and ongoing training of experienced personnel, we have recently made a substantial investment in upgrading our internal systems and client database.We are reinforcing our commitment and dedication to providing a value added support service to our valued clientele. Currently, we are also researching various telephone systems technology with the intention of implementing a fully automated and integrated system in the very near future.We want to provide a single contact telephone number via a superior system, making it easier for clients to call us. Furthermore, we are exploring various options to introduce a toll free number which we hope to make available 24 hours a day, seven days a week.
The pace of change at Head Office, especially within our Client Relationship Management Centre, has been truly amazing and underpins our continued success. Our passion to provide an exceptional level of client care is at the core of all the sweeping changes taking place and we are extremely proud of our progress to date.We are still in pursuit of excellence and further changes are afoot. However we are pleased to say we are moving rapidly in the right direction. Eventually, our client relations centre in Dubai will become the ‘one stop shop’ for all client queries for IFA Hotel & Resorts projects worldwide.
On a final note, in line with our corporate strategy, we are nurturing and developing our internal capability, procedures and systems to ensure we deliver seamless customer service. In order for us to maintain regular contact with you, please advise us of any changes to your personal details, telephone numbers and email addresses as we are aware your circumstances may change from time to time. |
Due to the phenomenal growth
that IFA Hotels & Resorts has
experienced, it has been necessary
to plan for success and source
experienced customer service
executives who are able to assist
international clients with all their
enquiries.What started off initially
as a very small team of customer
service advisors managing general
enquiries has now evolved into a
thriving services centre, employing a
diverse and skilled workforce trained
to meet the needs of all our clients.
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